Security
& Privacy
1. Will TOPFOODSERVICE.COM share my personal
information with other companies?
TOPFOODSERVICE.COM does not share any personal
information with third parties.
2. How do I unsubscribe from your mailing
list?
Click on the “opt-out” link at the bottom of any of our promotional
emails to unsubscribe yourself from our sales and special promotions
email list.
3. Online fraud concerns me, and I’m hesitant
to place an order over the Internet. Is it safe to place an order
over your website?
Yes. TOPFOODSERVICE.COM uses the most advanced encryption technology
available for commercial use, 1024 bit SSL (Secure Sockets Layer)
which scrambles your personal information before it is sent over the
internet to an TOPFOODSERVICE.COM web server. Notice that once you
begin the Checkout process, a lock icon will appear on the bottom
panel of your browser window. This means that a secure connection
has been established between TOPFOODSERVIC.COM server and your computer,
and during this connection only these two computers will be capable
of decoding your highly encrypted personal information.
Back to top
Ordering
1. I am not with a restaurant. Can I still
purchase from you?
Although our site is designed for the foodservice
industry, we welcome your business. However, please note that our
products are designed for commercial use and may not meet your expectations.
2.
How do I place an order?
It's easy! Just find the item you want, and click "Add to Basket".
Add as many items as you want, and when you are ready to finish,
click on "Checkout" at the upper right of your screen. You'll be
prompted for the necessary information to create an account. Once
this is done, you'll see a summary of your order, with the grand
total. Then choose your credit card type, and click "Finish". Also,
don't forget to save your login and password – you can use them
next time you order to quickly access your personal information
for a speedy checkout!
3. How can I update my account information?
Just click on the "Login" link on the upper left side of our
home page. Enter your
username and password to login to your account, and enter any new
information in the appropriate fields. Click on "Save" when you're
done.
4. If I order online, can I pick up my order
at a store?
Currently, TOPFOODSERVICE.COM does not offer online orders
for customer pickup in the store. We hope to add this feature soon.
If you need to pick up your order at our store, please contact
us by phone to make arrangements.
5. I need to cancel my order. How do I proceed?
Contact
us by phone as soon as possible to cancel your order. Read more
about canceling an order in our Shipping
Policies.
6. Can I place a special order?
Special orders must meet a minimum of $300 (or the factory’s
minimum order, whichever is greater), not including shipping or
taxes, and must conform to all case pack rules. A special order
can take anywhere from 1 to 12 weeks for arrival, depending on the
item and factory availability. Please contact
us for more information.
7. How do I request a quote?
Please email your quote request in plain text (no attachments
please) to “ customerservice@topfoodservice.com
Attn: Quote Request”. You can also fax a legible copy to us at 212-219-3615.
Most quotes will take several days to process, so please plan accordingly.
8. Will you sell an item in less than a
case pack?
There is the unit of measure(sale by dozen or sale by case)
for that item described in the Product Description for each item.
In order to keep prices down for all of our customers, we are limited
to selling items by the listed unit of measure only, and cannot
break cases.
9. How do I track my order?
Tracking numbers for UPS-shipped orders are the evening an
order ships, usually 2 business days after the order was placed.
If you don't receive a tracking number, your order may have shipped
using another carrier, or there may be a delay. Contact
us by phone or email and we'll track your order down for you.
10. I can't add items to my basket.
Be sure that you have cookies enabled on your web browser, as
this is required for most online shopping. If the problem persists,
contact
us.
11. The page I'm visiting is blank.
Items are being added continually to our website. If you come
across a blank page, it probably means some items are coming soon
in that category. Contact
us if you need immediate assistance.
Back to top
Products & Services
1. Why won’t you sell gas equipment to residential
customers?
There are several reasons for this. On gas equipment, the most
important factor is that they are not certified by the American
Gas Association (AGA) for residential use; consequently, should
this range ever start a fire, your homeowner's insurance will not
cover it, and your entire policy may be voided. Consequently, the
manufacturer’s warranty is also voided once this unit has been installed
in a residence, and most repair agencies will not service the unit
because of the inherent liability involved in a residential installation.
Also, these units do not have insulated cabinets and feature constant
24-hour pilots, factors which present a potential fire and burn
hazard in the home. Contact your local kitchen designer for help
in locating residentially certified equipment for your home.
2. Will you send samples of your products?
We are not able to send samples of our products, as our entire
inventory is made available for immediate purchase. You may purchase
the product, and return it for credit less shipping/handling charges
should it not meet your expectations. Read our Return
Policy to learn more.
3. Do you offer custom printing and engraving?
we do not offer any custom printing/engraving services.
4. Do you offer a catalog?
For a copy of our catalog, please email
us your request, along with your name, the name of your business,
and your mailing address.
5. I think TOPFOODSERVICE.COM should carry
a certain item.
We welcome your suggestions! Please email us at sales@topfoodservice.com
with any available information on the item, including Manufacturer,
Model Number, and a general description of the item. Your suggestion
will be forwarded to our Purchasing department for review.
6. Do you offer any opening package or volume
discounts?
As our pricing is already highly competitive, we don't generally
offer any sort of discounting.
7. Do you sell any used equipment?
TOPFOODSERVICE.COM sells only new items, and does not stock
used or refurbished equipment.
8. Do you lease or rent equipment?
Currently, we do not lease or rent equipment. However, contact
us and we can recommend a qualified leasing company to help
you finance your purchase with us.
9. I can’t find what I need on your site.
Please Contact
us - the item may be stocked but not featured on our web site
yet.
10. How do I contact a representative?
Visit our Customer
Service page for instructions on how to contact us.
11. How can I find out if a product is
in stock?
Unless noted, most items online are in stock and ready to ship.
We will contact you after your order is placed if an item is out
of stock, or you can contact
us by phone before placing the order.
12. I saw an item in your store, but I
can’t find it online.
Some items are stocked only in our store and may not be available
online, or the item may not yet have been added to our web site.
Contact Customer Service, or visit our store for ordering options.
Back to top
Shipping
1. How much does shipping cost?
Shipping for most orders is calculated using live data from
the UPS shipping database, which calculates real-time shipping costs
based on both the weight and dimension of each carton. Customers
whose orders require truck freight will have a shipping quote emailed
to them for their approval before shipment.
2. Where do you ship from?
Most orders ship from our main distribution center in New York,
New York. However, orders may also be shipped from our other warehouse
locations in New York, or even from the manufacturer directly.
3. Will my order be delivered inside?
No. TOPFOODSERVICE.COM ships curbside only, meaning drivers
are only responsible for getting the merchandise to the end of your
driveway or loading dock at your location. You are ultimately responsible
for unloading, unpacking, and bringing your order indoors. Also,
note that we can only offer ground floor deliveries, no upstairs
deliveries.
4. I have not received shipping confirmation
for my order. How can I track my order?
Tracking information is sent via email once your order has
shipped, usually within 2 business days of placing the order. You
may not receive this email if your email address is invalid, if
your email inbox is full, if your email spam filters block our email,
or if ISP network problems have prevented successful email delivery.
Contact
us if you have not received your tracking information after
2 business days. Please note that special order items are shipped
from the factory and shipping information will not available until
the items are shipped.
5. Why is there a handling fee on my order?
Our handling fee covers the cost of materials and labor for
processing, packing, and insuring each order.
6. Will you ship outside of the continental
United States?
TOPFOODSERVICE.COM can ship nearly anywhere on the globe. Contact
us for a freight quote.
7. When can I expect my order?
Please review or Shipping
Policies page for estimated shipping times.
8. Will you ship COD?
TOPFOODSERVICE.COM does not offer COD shipping terms.
Back to top
Payment
1. How do I pay online?
It's easy! Once you've gone to Checkout and created an account,
simply select your payment type from the drop-down menu on the Shipping
& Payment Selection screen (we current accept American Express,
Visa, MasterCard, and Discover). Enter the requested information
on the next screen, and hit "Finish".
2. Can I pay by check or money order?
Yes. Contact
us by phone to arrange payment.
3. Will I be charged sales tax?
Orders shipped to addresses within New York, Pennsyvalnia and
Florida are subject to state sales tax. If you are a tax-exempt
customer in one of these three states, we must have your exemption
certificate on file before tax can be removed from your order. Also,
all order shipping from TOPFOODSERVICE.COM to a location outside
of the continental United States is subject to Texas state sales
tax, which will be refunded by check once we are supplied proof
that the item has reached its final destination.
4. What types of payments do you take?
We accept online credit card payments with MasterCard, Visa,
Discover, and American Express. You can also contact
us by phone to arrange payment via Bank Cashier's Check, Money
Order, or Bank Wire Transfer.
5. Do you offer any layaway or installment
payment plans?
We are a cash-and-carry business; therefore, all payments must
be made in full at time of purchase.
6. Can you hold an item for me until I can
make payment arrangements?
Our constantly revolving inventory is sold on a first-come,
first-served basis, and unfortunately we cannot hold items for any
period of time.
7. Do you accept purchase orders?
Currently, we do not accept purchase orders.
Back to top
Returns
1. What is your return policy?
Please read our Return
Policy for more information.
2. I ordered the wrong item. How do I return
it?
Contact
us to receive a Return Authorization and instructions on where
to send the item. Note that certain custom or special order items
cannot be returned. Read our Return
Policy for more information.
3. What should I do if the package has obvious
signs of shipping damage when it shows up?
Click here
to read our policy on "Orders Damaged in Shipping".
4. My order had some concealed damage I didn't
notice when it first arrived. What should I do?
Contact
us as soon as possible after receipt, as a claim and/or return
authorization will need to be filed. Concealed damage claims must
be filed within 5 days from the delivery date; claims filed after
5 days will not be considered. Please read our Returns page for
more information on Damaged Shipments.
Back to top
Warranties & Repairs
1. My equipment is malfunctioning. How
do I use the product warranty?
Generally, equipment warranties are handled by a third party
repair service. Contact the manufacturer for a list of authorized
service agencies in your area.
2. Where can I find replacement parts?
TOPFOODSERVICE.COM is not a parts distributor and therefore
stocks very few parts. Contact the manufacturer for an approved
parts distributor in your area.
3. Does TOPFOODSERVICE.COM do repair work?
TOPFOODSERVICE.COM does not offer repair or warranty services.
Contact the manufacturer for an authorized service agent in your
area.
Back to top
Company Information
1. Where are you located?
We are located in 110 Bowery, New York, New York. Visit Store
Locator for address and map of our store.
2. How long has our company been around?
Our company has been incorporated in the State of New York since
1975.
3. I think TOPFOODSERVICE.COM should sell
my product. How do I this?
Mail a product sample and/or catalog to our corporate mailing
address, Attn: Purchasing. Our Buyers will review your product,
and may contact you for further information if necessary.
|
|
